Privacy Policy & Legal Notice

Last updated: 9 July 2026

Company & Legal Notice

This website (www.aluan.ae) is operated by:

1. Introduction

Aluan Hawk Trading LLC (“Aluan Hawk”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect when you use our website or contact us, how we use it, and the rights you have. When you submit our enquiry form or contact us directly, you consent to us processing your information as described in this policy in order to respond to your request.

2. Information we collect

We only collect information you choose to share with us, plus limited technical data needed to run the website. This may include:

• Enquiry details you submit via our quote/contact form — your name, company name, email address and/or phone number, and the details of your request (products, quantities, target price and destination).
• Messages you send us by WhatsApp, email or phone.
• Basic technical data that our website host may automatically log for security and performance (such as IP address, browser type, and pages viewed).

3. How we use your information

• To respond to your enquiry and prepare quotations;
• To communicate with you about products, pricing, orders and logistics;
• To source, fulfil and deliver orders you place with us;
• To keep business records and meet legal, tax and accounting obligations;
• To maintain the security and proper operation of our website.

4. Legal basis for processing

We process your personal data on one or more of the following grounds: your consent (given when you contact us or submit the form); to take steps at your request before entering into a contract; to perform a contract with you; our legitimate business interests; and to comply with legal obligations.

5. Sharing your information

We do not sell your personal data. We share it only as needed to serve you, including with:

• Suppliers, manufacturers, freight/logistics and customs partners involved in sourcing and delivering your request;
• Service providers who help us operate (for example, our website host and email provider);
• Authorities or advisors where disclosure is required by law or to protect our legal rights.

6. Messaging & email platforms

If you contact us via WhatsApp, your message is also processed by WhatsApp/Meta under their own privacy terms. If you email us, your message is handled by our email provider. Please avoid sending sensitive information (such as financial or identity details) through these channels.

7. Cookies & third-party services

Our website does not use advertising or tracking cookies, and it does not load fonts or other assets from third-party servers — all fonts are served directly from our own domain. If we add analytics or other tools in future, we will update this policy accordingly.

8. Data retention

We keep personal data only for as long as necessary to fulfil the purposes described above and to meet legal, tax and accounting requirements, after which it is securely deleted or anonymised.

9. Data security

We apply reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International transfers

As an international sourcing business, your information may be processed in, or shared with partners located in, countries other than your own — including the United Arab Emirates, Europe, Asia and Africa. Where required, we take steps to ensure appropriate safeguards for such transfers.

11. Your rights

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you may have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to withdraw consent at any time. To exercise any of these rights, contact us at info@aluan.ae. We will respond in accordance with applicable law.

12. Children

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children.

13. Trademarks & third-party brands

Product names, logos and brands shown on this website are the property of their respective owners and are used for identification and informational purposes only. Their display does not imply any endorsement, partnership or affiliation unless expressly stated.

14. Disclaimer

The information on this website is provided in good faith for general information purposes. While we strive to keep it accurate and up to date, we make no warranties as to its completeness, accuracy or suitability. All pricing is indicative and subject to confirmation by written quotation.

15. Changes to this policy & contact

We may update this Privacy Policy & Legal Notice from time to time; the “Last updated” date above shows the latest revision. For any privacy questions or requests, contact: